Application Support Engineer

Kyiv, Ukraine


Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


Our client is a healthcare industry supplier providing the resources, support, and technology. It works with pharmaceutical manufacturers to help develop and deliver advanced medical treatments that lead to improved care and outcomes.

On this position you will provide Level 2 support services compliant with client's ITIL/ITSM Policies and Practices to support an application for pharmaceutical needs which delivers the following services to customers:
• Orders placement, product updates and order status reviewing in the most efficient manner;
• The latest information about programs and services access;
• The latest industry news distribution to help keep clients' pharmacy on top of developments and opportunities.


  • Interact with 1st and 3rd support levels and customer technical support;
  • Manage Alerts from Monitoring toolset;
  • Identify and resolve or escalate resolution to the appropriate area of support Incidents, Service Requests, production code defects, errors for failed/incomplete batch;
  • Manage source and version control of Connect applications in scope;
  • Perform technical Change management including emergency changes and deployment into a production environment. Verify production environment after release;
  • Monitor System Performance and perform other proactive activities that mitigate the risk of service interruption, regardless of root cause;
  • Collaborate with Application Development team for knowledge transfer of new releases and completing Production Readiness requirements;
  • Support the QA/Testing efforts for applications;
  • Communicate the reports to the customer;
  • Participate in SOX quality audit process and provide reporting;
  • Provide regular service reporting;
  • Manage customer impacting issues;
  • Communicate with an onsite coordinator for offshore team task assignment /status tracking etc.


  • 3+ years of application support experience;
  • Ability to ensure continuous service availability (24/7 Support); work in shifts (no night shifts);
  • Applications administration experience, advanced application troubleshooting skills;
  • Ability to perform applications support handover process, experience in application support/admin with intensive load of different-level tasks;
  • Incidents and problems management experience;
  • Confident Linux (Red Hat, CentOS) administration – at least level of strong user;
  • Excellent communication skills;
  • Intermediate or higher English level – both verbal and written (B1+).

Nice to have

  • Java application support experience, JBOSS, and JVM;
  • Confident knowledge of SQL, Oracle preferably;
  • Familiarity with e-Commerce platforms built on Hybris;
  • Acquaintance with ITIL, practical experience will be a plus;
  • Bash Scripts engineering experience for routine tasks and processes automation;
  • Tools engineering experience for monitoring processes of production environment automation;
  • SAP/NetWeaver experience.

We offer

  • Competitive compensation depending on experience and skills;
  • Individual career path;
  • Social package - medical insurance, sports;
  • Sick leave and regular vacation;
  • Partial coverage of costs for certification and IT conferences;
  • English classes with certified English teachers.