Senior Application Support Engineer

Kyiv, Ukraine

(80180148)

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Our client is a healthcare industry supplier providing the resources, support, and technology. It works with pharmaceutical manufacturers to help develop and deliver advanced medical treatments that lead to improved care and outcomes.

On this position, you will be responsible for reacting to JIRA tickets, troubleshooting and fixing problems that happen in ADAM. It will include an administration of ADAM resources by guides provided and writing scripts for mass processing of user assets (bulk uploads, mass changes for users, mostly SQL).

Responsibilities

  • Troubleshooting application, scripts, and databases issues;
  • Scripting for ADAM/SQL/Windows automation;
  • Resolving JIRA requests from customer on changes they need for data model in ADAM;
  • Supporting development servers in AWS;
  • Cover some tasks for scripting for ADAM/SQL/Windows automation, though most needed functions are already automated.

Requirements

  • 3+ years of application support experience;
  • Proficiency in ADAM: knowledge of ADAM architecture, ability to configure according to customers CR (Widgets, Spaces, Classifications, Fields, Users etc.) and good understanding of issue investigation;
  • Knowledge of AWS EC2 (EC2 instances management) – at least at intermediate level;
  • Expertise in PowerShell: scripting for ADAM/SQL/Windows automation;
  • Experience in MS SQL: issues investigation; querying;
  • General understanding of TeamCity;
  • Experience in layout and email templates update in HTML/CSS;
  • Familiarity with AWS S3;
  • Excellent communication skills;
  • Intermediate or higher English level – both verbal and written (B1+).

We offer

  • Competitive compensation depending on experience and skills;
  • Individual career path;
  • Social package - medical insurance, sports;
  • Sick leave and regular vacation;
  • Partial coverage of costs for certification and IT conferences;
  • English classes with certified English teachers.