Team Manager

Mexico City, Mexico

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 24,000 people with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Team Manager. Scroll down to learn more about the position’s responsibilities and requirements.

Requirements

  • 7+ years’ in a Developer, SysAdmin, DevOps, role managing complex environments;
  • Experience managing multiple clients in IT services area;
  • Capable to manage more than 20 resources team;
  • Self-motivated, self-driven and capable to understand team needs;
  • Proactive and capable to manage resources issues in day-to-day;
  • Proven experience managing customer, escalations, contracts, rotation, etc;
  • Proven track record of project and program management, as well as organization unit management;
  • Excellent ability to identify specific customer needs and drive closure to identified customer issues;
  • Excellent ability to build a strong team environment;
  • Able to coach and mentor others on understanding the customer and identifying specific needs;
  • ITIL Foundation certification (v3 or higher);
  • Creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement;
  • Detail-oriented, capable of investigating escalated incidents and requests, communicate professionally in a timely manner, with the ability to adapt and learn new skills quickly;
  • Capable to create unambiguous and high-quality deliverables;
  • Experience managing human factor and delivery complexity without impacts;
  • Capable to generate realistic mid and long-term roles;
  • Able to manage constant changes and effectively deploy new services.

Nice to have

  • Networking:
    • Familiarity with BigQuery, Cloud Storage and Cloud SQL;
    • Experience in technical support: familiarity with case prioritization, SLA compliance, and quality;
    • Coding ability in one or more languages (Java, Python, C++, etc.);
    • Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc.);
    • Experience in deploying and managing distributed systems and clusters;
    • Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement;
    • Coding ability in one or more languages (Java, Python, C++, etc.).
  • Infrastructure:
    • Experience in technical support, professional services, engineering, sustaining engineering, or systems engineering;
    • Extensive networking knowledge;
    • Knowledge of the entire OSI stack knows which protocol relates to which layer;
    • Able to explain the fundamentals of TCP/IP - IP packet headers, the meaning of most important header contents (source/destination IP, protocol);
    • Able to explain IPv4 and IPv6 addressing, including network masks;
    • Can clearly explain the differences between TCP and UDP and specific use cases for these protocols (justifying those);
    • Knowledge of basic routing protocols (RIP, OSPF, BGP), knowledge of the concept of an Autonomous System and how the Internet operates;
    • Capable of configuring Firewall and NAT for multiple protocol types;
    • Knowledgeable of the foundations of IP telephony (SIP, XMPP, RTP);
    • Advanced email, Anti-spam and account security knowledge;
    • Knowledge of SMTP and IMAP protocols (able to use telnet to send/receive email);
    • Knowledge of common anti-spam technologies (can implement SPF, DKIM, DMARC if requested), aware of basic ML-based anti-spam technologies;
    • Can provide examples of common phishing vectors, tools to reduce the risks of unauthorized data access.

We offer

  • Career plan and real growth opportunities;
  • International Mobility Plan within 25 countries;
  • Constant training, mentoring, online corporate courses, eLearning and more;
  • English classes with certified teacher;
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more);
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more);
  • Flexible work schedule and dress code;
  • Collaborate in a multicultural environment and share best practices from around the globe;
  • Hired directly by EPAM & 100% under payroll;
  • Law benefits (IMSS, INFONAVIT, 15 days December bonus, 25% vacation bonus);
  • Personal insurance: Life, Major medical expenses with dental & visual coverage;
  • 13 % employee savings fund;
  • Grocery coupons (added to the monthly benefits once the probation period has been passed);
  • 10 vacations days plus 2 floating days;
  • Official Mexican holidays, plus two extra holidays (December 24th & 31st);
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more.