Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 24,000 people with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.
You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Team Leader. Scroll down to learn more about the position’s responsibilities and requirements.
Provide support to customers using Cloud Platform products, solutions, and APIs including Google Compute Engine and related services;
Provide technical assistance and support as part of a global 24x5-support organization;
Work closely with engineers and product managers to improve the product and make our customers successful;
Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management, and Change Management;
Provide technical and developer support to customers using Cloud Platform products, solutions and APIs;
Follow notification and escalation procedures;
Follow standards for communications with business involving operational issues;
Do comfortable shifts;
Support 24X7 (two shifts);
Work in customer offices.
5+ years’ in a Developer, SysAdmin, DevOps, role managing complex environments;
Experience managing multiple clients in IT services area;
Capable to manage more than 10 resources team;
Self-motivated, self-driven and capable to understand team needs;
Proactive and capable to manage resources issues in day-to-day;
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