Account Manager, Bilingual Japanese/English

USA

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of 25,900+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Account Manager, Bilingual Japanese/English. Scroll down to learn more about the position’s responsibilities and requirements. We will relocate this person if not currently residing in the Bay area.

What You’ll Do

  • Ensures high client satisfaction;
  • Create business strategies to successfully achieve client business goals;
  • Works together with Delivery Management to ensure high quality of the service and meeting the main KPIs outlined in the SOW;
  • Responsible for the overall success of the engagement;
  • Act as primary point of escalation. Identifies and proactively manages possible engagement risks;
  • Governance (weekly/bi-weekly/monthly/quarterly) sessions, to review project status, get feedback, identify corrective actions if required, report on performance, any issues or improvement suggestions;
  • Manages resource planning and staffing activities;
  • Responsible for shaping solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase;
  • Develop effective relationships with key internal executives, BU heads, Solution SME’s, and Sales and Delivery Leaders;
  • Align with EPAM BU’s goals and objectives, support company financial goals by achieving revenue and profit targets;
  • Support sales / pre-sales activities by assessing opportunities, responding to RFP’s, creating proposals and presentations, establishing relationships with clients and prospective clients, and helping to close / sign new deals.

What You Have

  • Must be fluent in Japanese;
  • 5-10 years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions;
  • Ability to operate at the strategic level, yet close enough to the details to add value to clients and be a real support to your team;
  • Knowledge of technical platforms, business models, subject matter, and trends;
  • Experience managing and monitoring performance metrics across large scale accounts and account portfolios;
  • Exceptional leadership/management skills and superb oral and written communication, with seasoned presentation skills;
  • Strong digital knowledge or experience with particular emphasis on strategy, consulting and product development;
  • Track record of leading teams;
  • Proven ability to manage client engagements under high stress to successful completion;
  • Sound business acumen; strategic skills; common sense;
  • Strong negotiation skills;
  • Bachelor degree or higher.

What We Offer

  • Medical, Dental and Vision Insurance;
  • Health Savings Account;
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter);
  • Short-Term and Long-Term Disability (Company Provided);
  • Life and AD&D Insurance (Company Provided);
  • Employee Assistance Program;
  • Matched 401(k) Retirement Savings Plan;
  • Paid Time Off;
  • Legal Plan and Identity Theft Protection;
  • Accident Insurance;
  • Employee Discounts;
  • Pet Insurance.