Application Support Engineer

Malaga, Spain

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 25,900+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


Currently we are looking for an Application Support Team Members for our Malaga office to make the team even stronger.

Our Application Support Teams take responsibility for production availability of both custom built / proprietary applications and 3rd party solutions. You job is to ensure these applications are running smoothly and perform optimally. You will provide proactive maintenance and monitoring, consulting with development teams on how to ensure applications are deployed correctly, but also be ready to react quickly when software malfunctions or becomes unresponsive.

You will be working alongside globally renowned and award-winning design, development and technology teams who are passionate about what they do and how they do it.

We always hire for a career in EPAM, but the initial client for this hire is a leading UK-based Hedge Fund with aggressive growth aspirations and a challenging delivery agenda.

Responsibilities

  • Be responsible for the readiness and effective operation of both production and development environments;
  • Take responsibility for production support, service levels and problem resolution;
  • Drive results, productivity, quality and value for the client, respecting their deadlines and objectives but also being an honest, realistic and committed partner to them;
  • Play a proactive role in proposing technologies, tools & approaches;
  • Suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences;
  • Investigate complex issues of production delivery, run the root cause analysis, establish a solution and push it through required steps necessary in order to deliver;
  • Identify and manage risks and flag major issues early.

Requirements

  • You will have a hands-on full stack background with experience of supporting and releasing of technical projects and solutions for clients in predominantly a Microsoft environment:
    • Strong MS SQL knowledge (System Admin level / optimization skills would be a plus);
    • Ability to read and debug C# at a basic level;
    • Strong PowerShell or similar scripting experience;
    • Wide and inquisitive interest in technology and ability to turn your hand to many different technical problems.
  • You will be passionate about the whole delivery lifecycle and be someone who takes ownership and pride in delivering productivity, quality and reliability;
  • You have a good understanding of ITIL processes, in particular a structured approach to continuous improvement of the production environment;
  • You communicate clearly and precisely;
  • You respect time lines and have an “in built” urgency to resolve issues in a timely way;
  • You are a great team player with your Support, QA and Dev colleagues, never playing the “blame game” when problems arise;
  • You form strong, honest and mutually respectful relationships with the key client, visiting their London office as required.

We offer

  • 30 calendar days paid holiday, plus 12 bank holidays per year;
  • EPAM Lifestyle Events (‘’special leave’’);
  • Support with professional training;
  • Online Library and Career development;
  • In-house training and competence professional groups;
  • Regular social events;
  • Referral bonuses.