Systems/Networking Support Engineer (Japanese + English)

Austin, TX, USA

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 25,900+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Systems/Networking Support Engineer (Japanese + English). Scroll down to learn more about the position’s responsibilities and requirements.

EPAM Systems provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations. We are hiring people to extend support in the Japanese language.

What You’ll Do

  • Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services;
  • Provide technical assistance and support as part of a global 24x5-support organization;
  • Work closely with engineers and product managers to improve the product and make our customers successful;
  • Provide incident management, problem management and change management: change requests and incident ticket handling for the remaining infrastructure teams;
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs;
  • Follow notification and escalation procedures;
  • Follow standards for communications with business involving operational issues.

What You Have

  • Excellent oral and written English and Japanese communication skills;
  • At least 3+ years’ experience fully as Systems Engineer or a combination of Networking and Sysadmin;
  • Strong knowledge of Linux/Unix and Windows Server;
  • Familiar with Shell scripting;
  • Familiar with multitasking and multiprocessing;
  • Capable to set up monitoring, conduct performance audit and performance optimization;
  • Strong understanding of administration (user accounts, permission models, access control);
  • Familiar with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.);
  • Experience troubleshooting Linux performance (CPU, memory, I/O);
  • Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace);
  • Familiar with SQL;
  • Familiar with cloud computing;
  • Strong business ownership and customer focus.

Nice to have

  • Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc;
  • Familiar with BigQuery, Cloud Storage and Cloud SQL;
  • Coding ability in one or more languages (Java, Python, C++, etc.);
  • Familiar with software commonly used on VMs (MongoDB, Hadoop, etc.);
  • Experience in deploying and managing distributed systems and clusters;
  • Familiar with web and mail protocols (HTTP, TLS, SMTP, etc.);
  • Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement.

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized);
  • Health Savings Account;
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter);
  • Short-Term and Long-Term Disability (Company Provided);
  • Life and AD&D Insurance (Company Provided);
  • Employee Assistance Program;
  • Matched 401(k) Retirement Savings Plan;
  • Paid Time Off;
  • Legal Plan and Identity Theft Protection;
  • Accident Insurance;
  • Employee Discounts;
  • Pet Insurance.