Support Engineer for Cloud

Zurich, Switzerland

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of 25,900+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


Currently we are looking for a Support Engineer for Cloud for our Zurich office to make the team even stronger.

The solution is built for large bluechip companies to provide them a search engine helping them in all aspects of search. E.g. search their intranet more efficient or make their product catalog searchable externaly by connecting all kind of data sources to it.
Most of your tasks will be to replicate the environments and setups of these customers to troubleshot and dig into complex and interesting problems to provide support. Therefore, you will work for a Cloud solution, but their customer’s solutions could still be on premises and highly diversified. You might face the whole pallete of the System Admin landscape, from Linux to Windows, Email Servers, Active Directory, Kerberos and far more.

Responsibilities

  • Work onsite with one of the largest search engine providers globally;
  • Support a brand-new solution of this company in their cloud;
  • Identify and document product bugs and feature requests and work with the backline support team and customers to resolve customer cases;
  • Independently prioritize multiple work streams, work within SLAs;
  • Provide technical assistance and support as part of a global 24x7 support organization.

Requirements

  • Prior experience supporting customers, direct customer contact, high level English knowledge;
  • Several years of solid System Admin experience with Linux and Windows;
  • Prior experience with any ticketing systems e.g. Sales Force;
  • Troubleshooting skills, knowledge of common Linux troubleshooting tools (vmstat, iostat, lsof, strace), understand logs, stack traces packet captures, basic knowledge of networking (NAT, firewalls, basic routing, load balancing), basic knowledge with web protocols (HTTP, HTTPS, XML) and certificates;
  • Ability to read simple code in one or more languages (Java, Python, C++).

Nice to have

  • Ability to write simple code in (Java, Python, C++), download and compile basic GitHub projects in Java;
  • Knowledge about AD/LDAP;
  • Prior experience with VMs in the Cloud;
  • Familliarty with GSuite, GCP.

We offer

  • Experience exchange with colleagues all around the world;
  • Competitive compensation depending on experience and skills;
  • Regular assessments and salary reviews;
  • Develop integration modules for interacting with new systems and applications;
  • Opportunities for self-realization;
  • Friendly team and enjoyable working environment;
  • Corporate and social events;
  • Please note that any offers will be subject to appropriate background checks;
  • We do not accept CV from recruiting or staffing agencies;
  • Due to the swiss labour legislation we can only accept EU candidates and applicants who have open work permit for Switzerland.